We care about our products and naturally do our best to deliver them to you in perfect condition. Unfortunately, it sometimes occurs that a product is damaged during transport or that something else happens. If anything like this has happened to your package, please let us know within 48 hours of receipt (when the product does not meet your expectations). We will then do our best to find the right solution for you.
There is always the possibility that something does not completely go as planned or as it should. If anything happens that you are not happy about, we recommend that you first report complaints to us by sending an email to firstname.lastname@example.org. We can than look at the possibilities for a suiting solution. If this does not lead to a proper solution, it is possible to register your complaint for mediation via ‘Stichting WebwinkelKeur’ via https://www.webwinkelkeur.nl/consument/geschil/.
Since February 15th 2016, it is also possible for customers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.