F.A.Q.s

On our F.A.Q.s page we will answer all the most commonly asked questions, but please don’t hesitate to contact us if you cannot see the answer to your question here on this page. We, from De Niro Riding Boots, will be happy to help you.

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How long it will take for your package to arrive, depends on two things. It depends on the kind of boots you have ordered and on the country you live in.

Custom or signature boots

For custom made riding boots, the production time is 6 to 8 weeks. This is because each pair is carefully handcrafted in Italy and subjected to rigorous testing and quality control. After this production time, the boots will be thoroughly checked by our boot experts. After the final checks, the boots will be shipped to you.

Signature boots are mostly available from stock. When you have ordered a pair of signature boots, our employees will contact you about whether or not the are on stock in the ordered sizes. If your boots are on stock, they can be shipped to you immediately after your order is processed. If your signature boots are not on stock (which only occurs vary rarely, since we have over 400 pairs on stock), the production time will be the same as for custom made boots. We will always contact you when the waiting time is longer than expected.

Delivery

Every country has a different delivery time. Below you will find the average waiting time per country. Please keep in mind that we are dependent on the postal service and carrier, so waiting times may differ a little from what is stated below. Some countries are not mentioned, because the delivery time depends on more factors. Should you have any questions about countries that are not listed below, please feel free to contact us.

Delivery time per country

The Netherlands

Western Europe

Eastern Europe

United Kingdom

United States

Canada

Southern America

Asia

Africa

Australia

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DHL

DHL

DHL / UPS

UPS

UPS

UPS

UPS

UPS

UPS

1-2 working days

3-5 working days

5-7 working days

3-5 working days

7-10 working days (Express shipping: 3-5 working days)

7-10 working days (Express shipping: 3-5 working days)

7-10 working days (Express shipping: 3-5 working days)

10-12 working days (Express shipping: 3-5 working days)

10-12 working days (Express shipping: 3-5 working days)

10-12 working days (Express shipping: 3-5 working days)

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Were are De Niro products made?

All De Niro products that are available on our website, are made in the offical DeNiro Boot co. factory in Italy. This means that all of our De Niro products are hand made by Italian experts in boot making. The De Niro quality and durability is guaranteed with any of our products!

Are you in a rush? No problem!

Our signature boots are mostly available from stock, and can be shipped out to you right after your order is placed. For most countries, you will find an Express Shipping option in your shopping cart. This option guarantees delivery of your signature products within 3 to 5 working days, worldwide!

Should you need custom boots in a rush? That is an option too. Have a look at our rush-order option here.   Any rush order will be produced within 10 working days. Rush orders are always shipped with Express Shipping, so you do not need to pay the additional fee for an express shipment. Simply choose the standard shipping option, make sure the rush-order option is in your cart, and place your order.

All of our De Niro boots come with a standard guarantee. This is the 3 month guarantee against any manufacturing faults. Also the zipper knows a 3 month guarantee.

Every single one of our boots will be checked for its quality. Any flaws in the leather, will be assessed on a case by case basis.