How long it will take for your package to arrive, depends on two things: the product(s) that you have ordered and the country that you live in.
For custom made De Niro products, the production time is 6 to 8 weeks. For custom made KEP Italia or Samshield products, the production time is 3 to 4 weeks. This is because each product is carefully produced and subjected to rigorous testing and quality control. After this production time, the products will be shipped from the factory to our own office, where they will be thoroughly checked by our own boot experts. After the final checks, the products will be shipped to you.
Signature (or standard) products are mostly available from stock. When you have ordered a signature (or standard) product, our employees will contact you about whether or not the product is on stock in the ordered size and color. If your products are on stock, they can be shipped to you immediately after your order is processed. If your products are not on stock (which only occurs very rarely), the production time will be the same as for custom made products. We will always contact you when the waiting time is longer than expected.
When the products are ready (out of production, or simply from stock), they will be shipped out to you. We use verious carriers for our shipments, to ensure the quickest en most effective shipment for our customers. Shipments in Europe are usually shipped out by DHL. Shipments to other countries are sent by UPS. Several shipping methods (like a standard or an express shipment) are available at our checkout. The delivery time varies per country and shipping method, but 90% of all of our packages are delivered in around one week. Please keep in mind that we are dependent on the postal service and carrier, so waiting times may differ a little. Should you have any further questions about our delivery, please feel free to contact us.
The shipping costs of your order depend on a couple of factors. First of all, the shipping costs depend on the type of product that you are ordering. Generally, the shipping costs for smaller products like accessories are lower than for bigger products like tall boots. Secondly, the shipping costs depend on the country that your order needs to be shipped out to. Lastly, the shipping costs depend on the shipping method that you pick. Several shipping methods are available for most countries, like a standard shipment or an express shipment with full insurance.
All shipping costs will automatically be calculated in your shopping cart. Do you have any further questions? Please do not hesitate to contact us.